Effective Date: July 15, 2025

At TC Forestry, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you interact with our website or utilize our tree and forestry services.

1. Information We Collect

We collect information to provide you with our services and improve your experience. This may include:

• Personal Identification Information: Name, email address, phone number, and physical address.
• Property Information: Details about your property relevant to the services requested (e.g., tree types, property access, specific concerns).
• Communication Data: Records of your inquiries, service requests, and other communications with us.
• Website Usage Data: Information about how you interact with our website, such as pages visited, time spent on pages, and referring URLs. This may be collected through cookies and similar technologies (see Section 4).

2. How We Collect Information

We collect information through various methods:

• Directly from You: When you fill out a contact form on our website, request a quote, call us, or communicate with us via email.
• Automated Technologies: As you navigate our website, we may use cookies, web beacons, and other tracking technologies to collect usage data.

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Provision: To provide you with accurate quotes, schedule appointments, and deliver the requested tree and forestry services.
• Communication: To respond to your inquiries, send service updates, and provide important information related to your project.
• Improvement of Services: To understand your needs and preferences, allowing us to enhance our service offerings and website functionality.
• Marketing: With your explicit consent, we may send you promotional materials or information about new services. You can opt-out at any time.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.

4. Cookies and Tracking Technologies

Our website may use "cookies" to enhance your experience. A cookie is a small text file placed on your device. We may use cookies to:

• Remember your preferences and settings.
• Analyze website traffic and user behaviour.
• Facilitate form submissions.

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

5. Disclosure of Your Information

We do not sell, trade, or otherwise transfer your personal information to outside parties for their marketing purposes. We may share your information with:

• Service Providers: Trusted third parties who assist us in operating our website, conducting our business, or providing services to you (e.g., payment processors, scheduling software), provided they agree to keep this information confidential.
• Legal Requirements: When required by law, court order, or governmental regulation.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

6. Data Security

We implement a variety of security measures to maintain the safety of your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

7. Your Rights

You have the right to:

• Access: Request access to the personal information we hold about you.
• Correction: Request that we correct any inaccurate or incomplete information.
• Deletion: Request the deletion of your personal information, subject to legal obligations.
• Withdraw Consent: Withdraw your consent for us to process your personal information, where consent was the basis for processing.

To exercise any of these rights, please contact us using the information provided below.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page with a revised "Effective Date." We encourage you to review this Privacy Policy periodically for any updates.

9. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

TC Forestry - tcforest@shaw.ca, 1 (250) 421-7558

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